Corporate Identity & Governance

Refreshenin Casino Resort is owned and operated by Refreshenin Hospitality & Entertainment Group AB, a premier European luxury entertainment enterprise registered under corporate registration number SE556012-9981. Established in 2011, our organization has transformed hospitality standardizations across continental Europe by harmonizing five-star hotel indulgence, ultra-VIP gaming facilities, and culinary excellence into a unified architectural sanctuary.

Operating under strict compliance with European gaming commissions and international financial transparency guidelines, Refreshenin Hospitality & Entertainment Group AB maintains the highest standards of corporate integrity, fairness, and fiscal security. Our flagship destination, Refreshenin Casino Resort, represents the culmination of a €350 million infrastructural investment designed to provide an unparalleled destination for discerning international travelers.

Registered Corporate Headquarters & Operations

Our Architectural & Gaming Vision

The vision behind the creation of Refreshenin Casino Resort was born from a desire to reinvent the traditional European gaming floor. Moving away from dark, enclosed gaming halls, our founders collaborated with world-renowned architects to craft a sanctuary where natural sunlight streams through high-arched glass rotundas by day, transitioning into an atmosphere of understated, glowing opulence by night.

Spanning over 45,000 square meters, the resort integrates 320 bespoke suites, eight culinary concepts led by decorated chefs, a state-of-the-art concert theater, and a multi-level gaming floor that balances energetic public table games with total discretion in our VIP High-Limit Salons. At Refreshenin Casino Resort, every detail—from custom acoustic damping in our private salons to tailor-made silk bedding—is calibrated to deliver perfection.

Sustainability & Responsible Enterprise

As a leading operator of a premier European casino resort, Refreshenin Hospitality & Entertainment Group AB accepts a profound responsibility toward ecological sustainability and community welfare. Refreshenin Casino Resort operates on 100% renewable energy harvested from local geothermal and solar projects. Furthermore, our gastronomy procurement adheres strictly to zero-km organic sourcing standards where possible.

Beyond ecological commitments, our flagship casino resort enforces industry-leading Responsible Gaming initiatives. We deploy custom predictive player protection algorithms alongside dedicated staff training to foster an environment where gaming remains elevated, controlled, and enjoyable.

1. Introduction & Data Controller Overview

Welcome to the Privacy Policy of Refreshenin Casino Resort (operated by Refreshenin Hospitality & Entertainment Group AB, hereinafter referred to as "we", "us", or "our"). We strictly respect the privacy of every guest who visits refreshenin.com or patronizes our resort facilities. This Privacy Policy outlines how we collect, process, store, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR - Regulation 2016/679), the ePrivacy Directive, and applicable international privacy frameworks.

2. Personal Data We Collect

To provide high-level luxury hospitality and maintain regulatory compliance across our casino resort facilities, we process the following categories of personal data:

• Identity & Contact Data: Full legal name, date of birth, passport/national identification details, physical address, email address, and phone number.
• Financial & Transactional Data: Credit card details, bank details, transaction history, gaming chip purchases, line of credit records, and resort billing logs.
• Gaming & Loyalty Data: Refreshenin Privilege Club tier history, game preferences, table play duration, stakes, payout history, and self-exclusion status.
• Digital & Technical Data: IP address, browser profile, device telemetry, cookie identifier tokens, and interaction logs on refreshenin.com.
• Security & Surveillance Data: Closed-circuit television (CCTV) footage within public areas, gaming floors, and entry points of Refreshenin Casino Resort for regulatory security.

3. Lawful Bases for Processing

We process your personal data under the following legal frameworks established by Article 6 of the GDPR:

1. Contractual Necessity: To fulfill suite reservations, process gaming transactions, and honor loyalty rewards.
2. Legal & Regulatory Obligations: Compliance with anti-money laundering (AML) directives, gaming authority compliance, tax auditing, and responsible gambling regulations.
3. Legitimate Interests: Securing our casino resort premises, upgrading digital service features, preventing fraud, and delivering targeted VIP guest experiences.
4. Consent: Explicit opt-in consent for receiving luxury promotional announcements, newsletter subscriptions, and third-party cookies.

4. Data Sharing & International Transfers

We do not sell, rent, or trade your personal information to third parties. We may disclose limited personal data only to authorized processors under contractual confidentiality agreements, including secure payment gateway providers, identity verification agencies, regulatory gaming boards, and legal authorities upon valid subpoena.

If personal data is transferred outside the European Economic Area (EEA), we enforce Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data maintains identical protective thresholds.

5. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as mandated by European law. Gaming transaction logs and CCTV records are stored in alignment with statutory AML and gaming board requirements (typically 5 to 7 years post-interaction).

6. Your Data Rights

Under European privacy laws, you possess fundamental rights regarding your personal information, including the right to access, rectify, request erasure ("Right to be Forgotten"), restrict processing, and demand data portability. To exercise any of these rights, please contact our Data Protection Officer at dpo@refreshenin.com.

European Union GDPR Rights

If you reside in the European Economic Area (EEA), you enjoy comprehensive statutory protections regarding your personal data under the General Data Protection Regulation (GDPR). Refreshenin Casino Resort ensures that all European residents can exercise the following rights without delay or penalty:

• Right to Access: Request a full structured copy of all personal data held by Refreshenin Hospitality & Entertainment Group AB.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure: Request permanent deletion of personal records where legal statutory limits do not mandate retention.
• Right to Object: Object at any time to data processing based on legitimate interest or direct marketing.
• Right to Data Portability: Obtain your personal data in a machine-readable format for transfer to another service provider.

California Consumer Privacy Act (CCPA / CPRA) Compliance

For guests residing in the State of California, the California Consumer Privacy Act (CCPA) grants specific data rights regarding personal information collected by business entities. Refreshenin Casino Resort certifies that:

• We do NOT sell personal information of guests or website visitors to third parties.
• We do NOT share personal information for cross-context behavioral advertising without explicit consent.
• California residents have the right to request disclosure of personal information categories collected over the preceding 12 months.
• California residents have the right to request non-discrimination for exercising privacy rights.

To submit a CCPA inquiry or opt-out request, California residents may email privacy-ca@refreshenin.com.

Cookie Policy & Tracking Technologies

Refreshenin.com utilizes cookie files and similar web beacons to enhance user navigation, measure performance, and deliver customized luxury hospitality offers. Cookies are tiny text files stored on your browser when visiting our domain.

Categories of Cookies Employed:

Managing Cookie Preferences

You can modify or revoke your cookie preferences at any time by accessing your web browser's security settings or clicking the privacy preference toggle available on refreshenin.com. Disabling technical cookies may alter the responsiveness or visual styling of certain web pages.

1. Acceptance of Terms

By entering, browsing, or utilizing the services provided on refreshenin.com, or by entering the physical grounds of Refreshenin Casino Resort, you irrevocably agree to comply with and be bound by these Terms of Use, as well as all applicable laws and gaming regulations. If you do not accept these terms, you must refrain from using this website or entering resort premises.

2. Age Restrictions & Verification

Refreshenin Casino Resort strictly enforces age verification protocols. Entry to the gaming floor, private VIP gaming lounges, and sports wagering lounges is strictly limited to individuals who are at least 18 years of age (or 21 years of age where local jurisdiction mandates). Valid government-issued photographic identification (Passport or National ID Card) must be presented upon entry to the casino floor and during hotel registration.

3. Intellectual Property Rights

All content displayed on refreshenin.com—including text, graphic visual design, code, brand marks, logos, vector icons, suite layouts, and video productions—is the exclusive intellectual property of Refreshenin Hospitality & Entertainment Group AB and protected under international copyright and trademark treaties. Unauthorized reproduction or commercial utilization is strictly prohibited.

4. Casino Floor Conduct & Gaming Rules

Patrons visiting the gaming floor at Refreshenin Casino Resort must observe our formal dress code (Smart Elegant attire required after 18:00). The resort management reserves the right to refuse entry or expel any guest demonstrating disruptive behavior, intoxication, or non-compliance with international gaming standards. Electronic recording devices, smartphones, and photographic equipment are prohibited at active gaming tables.

5. Limitation of Liability

Refreshenin Hospitality & Entertainment Group AB shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of refreshenin.com, technical outages, or third-party service delays. Information regarding gaming table rules, suite pricing, and chef menus is subject to change without prior notification.

Our Responsible Gaming Philosophy

As Europe's gold standard luxury casino resort, Refreshenin Casino Resort believes that long-term success relies on maintaining a safe, transparent, and ethical gaming environment. We provide sophisticated tools, proactive safeguards, and professional support channels to ensure that our guests enjoy gaming as an exciting, elevated pastime while keeping complete control over their habits.

Player Control Tools & Safeguards

To assist our patrons in maintaining full control over their gaming activity, Refreshenin Casino Resort provides several voluntary control mechanisms:

• Financial Limit Setting: Guests can establish strict daily, weekly, or monthly deposit, loss, and table wagering limits across their Refreshenin Privilege account.
• Time-Out & Cooling-Off Periods: Take a mandatory temporary break from gaming for periods ranging from 24 hours to 30 days.
• Voluntary Self-Exclusion: Guests may voluntarily request a formal self-exclusion period ranging from 6 months to permanent exclusion from all physical gaming floors and online concierge portals operated by Refreshenin Hospitality & Entertainment Group AB.
• Reality Check Alerts: Automated notification alerts detailing time spent and net position on digital touchpoints and loyalty cards.

Recognizing Warning Signs of Problem Gambling

We encourage all patrons to monitor their behavior periodically. Ask yourself the following questions:

1. Do you wager more money than you can afford to lose comfortably?
2. Do you attempt to chase losses by placing larger bets?
3. Has gambling caused friction or stress in your personal relationships or career?
4. Do you gamble to escape feelings of anxiety, loneliness, or depression?
5. Do you borrow money or liquidate assets to fund gaming activity?

If you answered "Yes" to any of these questions, we strongly encourage you to speak with our certified Responsible Gaming Specialists or contact professional helpline organizations immediately.

Independent Support Organizations & Helplines

If you or someone you know is struggling with problem gambling, free, confidential assistance is available 24/7 through international support bodies:

The Floor Experience at Refreshenin Casino Resort

Stepping onto the gaming floor at Refreshenin Casino Resort introduces you to a world of sophisticated thrilling competition. Designed with high vaulted ceilings, acoustic isolation elements, and custom crystal chandeliers, the floor balances vibrant energy with comfort. Whether you prefer the fast-paced action of single-zero European Roulette or the deep tactical strategy of high-stakes Baccarat, our international croupiers deliver impeccable gaming management.

Table Limits & Gaming Specifications

Salon Privé: The Ultimate High-Stakes Privacy

For guests seeking complete discretion and customized high-stakes wagering, Refreshenin Casino Resort offers eight ultra-exclusive Salon Privé suites. Accessible via private underground elevators, each salon features dedicated croupiers, a private sommelier team, security escorts, and fully customized betting limits approved directly by our executive floor management.

The Refreshenin Grand Theater

Designed with state-of-the-art acoustic physics and 1,800 plush velvet seats, The Refreshenin Grand Theater stands as one of Europe's premier performing arts venues. Hosting global pop icons, opera stars, Cirque acrobatics, and headline comedy artists, the theater provides an unforgettable nightlife dimension to your stay at our flagship casino resort.

VIP ticket holders enjoy direct access to our Private Viewing Boxes, complete with dedicated champagne service, private entry lounge, and meet-and-greet access with performing artists.